Từ vựng TOEIC: Giao tiếp

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colleague

A person you work with. Example: I discussed the quarterly budget with my colleague this morning.

inquire

To ask for information. Example: A client called to inquire about our product delivery schedule.

clarify

To make something easier to understand. Example: The manager held a brief meeting to clarify the new policy.

confirm

To state that something is definitely true or arranged. Example: Please confirm your attendance at the conference by Friday.

notify

To inform someone officially about something. Example: Human Resources will notify all staff members of the holiday hours.

correspondence

Letters, emails, or messages sent and received. Example: All business correspondence must follow the company template.

memo

A short written message used within an office. Example: She sent an internal memo regarding the upcoming software update.

agenda

A list of items to discuss at a meeting. Example: Let us review the meeting agenda before we begin discussions.

minutes

The official written record of a meeting. Example: The secretary will distribute the meeting minutes tomorrow morning.

briefing

A short meeting to give information or instructions. Example: The team attended a safety briefing before starting the project.

feedback

Advice or criticism about how someone is performing. Example: Constructive feedback helped her improve the sales presentation.

complaint

A statement that something is wrong or not satisfactory. Example: The customer service desk handled the client's complaint promptly.

apologize

To say sorry for a mistake or problem. Example: We apologize for the delay in processing your invoice.

negotiate

To discuss something to reach an agreement. Example: Our purchasing director will negotiate lower prices with suppliers.

compromise

An agreement reached by both sides giving up something. Example: After two hours of talks, both departments reached a compromise.

proposal

A formal suggestion or plan submitted for consideration. Example: The marketing team submitted a detailed campaign proposal.

presentation

A talk giving information about something to an audience. Example: His PowerPoint presentation impressed the overseas clients.

persuade

To convince someone to do or believe something. Example: We managed to persuade the board to increase the marketing budget.

announcement

A public or formal statement about a fact or occurrence. Example: The CEO made an important announcement about the merger.

follow-up

An action taken to continue or review earlier work. Example: She sent a follow-up email after meeting the potential client.

inquiry

An act of asking for information. Example: We received an inquiry from a supplier regarding our terms of payment.

convey

To express a thought or communicate an idea. Example: Please convey our sincere appreciation to the entire project team.

summarize

To give a brief statement of the main points. Example: The team leader summarized the key points of the contract.

concise

Giving a lot of information clearly and in few words. Example: Try to keep your emails concise so people can read them quickly.

receptive

Willing to consider new suggestions and ideas. Example: The director was very receptive to our ideas for cost reduction.

hesitate

To pause before saying or doing something. Example: Do not hesitate to contact our office if you have any questions.

address

To deal with or discuss a particular issue. Example: The general manager addressed employee concerns during the town hall.

elaborate

To explain something in greater detail. Example: Could you elaborate on the second phase of the implementation plan?

intervene

To become involved in a situation to improve or resolve it. Example: Human Resources had to intervene to settle the workplace dispute.

acknowledge

To confirm that you have received or noticed something. Example: Please acknowledge receipt of this letter by replying today.

resolution

A firm decision or the act of solving a problem. Example: The committee worked toward a peaceful resolution of the contract dispute.

consensus

A general agreement among a group of people. Example: We need to reach a consensus before finalizing the redesign project.

reiterate

To say something again for emphasis or clarity. Example: The supervisor reiterated the importance of meeting deadlines.

discrepancy

A difference or lack of compatibility between facts. Example: The auditor pointed out a discrepancy between the two financial reports.

spokesperson

A person chosen to speak on behalf of an organization. Example: The company spokesperson answered questions from the press.

teleconference

A meeting conducted through phone or digital lines. Example: We held a teleconference with our branch offices across Asia.

diplomatic

Handling sensitive matters carefully to avoid offending people. Example: She gave a diplomatic answer to avoid upsetting the client.

persuasive

Good at convincing someone to do or believe something. Example: The consultant gave a very persuasive presentation on digital marketing.

concur

To agree with an opinion or decision. Example: Most board members concur that we should expand into regional markets.

misunderstanding

A failure to understand something correctly. Example: Clear communication helps prevent any misunderstanding between departments.

liaise

To cooperate and exchange information with another party. Example: Our marketing officer will liaise directly with the external design agency.

brief

To give someone specific instructions or information. Example: The manager will brief the sales staff on the newly released products.

consult

To seek information or advice from an expert. Example: You should consult your supervisor before making that purchasing decision.

protocol

The official system of rules and acceptable behavior. Example: Always follow standard office protocol when contacting enterprise clients.

bulletin

A brief public notice or news report. Example: A safety bulletin was pinned to the central office notice board.

directive

An official instruction or order issued by management. Example: Management issued a directive requiring remote workers to log in daily.

unanimous

Fully agreed upon by everyone involved. Example: The committee reached a unanimous decision to promote Ms. Davis.

facilitate

To make an action or process easier. Example: Modern digital tools facilitate smooth communication between remote teams.

reassure

To make someone stop worrying about something. Example: The team leader reassured clients that project milestones would be met.

delegate

To entrust a task or responsibility to another person. Example: A good manager knows how to delegate assignments effectively.

interact

To communicate with or react to someone. Example: Customer support staff interact daily with clients around the globe.

cordial

Warm, friendly, and polite in tone. Example: The negotiation ended with a cordial handshake between both CEOs.