flashcardsgg_customer_service

Cartões · 71

sorry FOR this (❌)

sorry TO HEAR that / sorry ABOUT that (✅) Ex: I'm really sorry to hear that.

I will help you with it (muito robótico)

I'll do everything I can to help you sort this out.

Duas perguntas juntas com "and"

Separe em duas frases: "Could you tell me more about what happened? And could you give me your order number, please?"

give me ___ order number (falta artigo)

give me YOUR order number

while I'll check (❌)

while I check (✅) — depois de "while", use presente, não "will".

i (minúsculo)

I (sempre maiúsculo, em qualquer posição da frase)

If you need me, is just call me okay (❌)

If you need anything, just let me know. (✅ frase de FECHAMENTO, não do meio do atendimento)

thanks for wait (❌)

Thanks for waiting (✅) — depois de "for", verbo sempre com -ing.

I find the issue (❌ presente)

I found the issue (✅ passado) — find → found

Your order shows LIKE delivered (❌)

Your order shows AS delivered (✅)

adress (❌ ortografia)

address (✅) — duplo D, um só S

Do you have two options? (soa como pergunta)

You have two options: (✅ afirmação, você está oferecendo, não perguntando)

will be resend (❌)

will be resent (✅) — resend → resent (particípio passado, voz passiva)

I'll personally GUARANTEE this delivery

I'll make sure to double-check the address this time. (✅ mais profissional, não promete o impossível)

Ordem de fechamento do atendimento

Pergunta primeiro, oferta de ajuda futura depois: "Is there anything else I can help you with today? And if you need anything else, just let me know."

Could you tell me a bit more about what happened?

Você pode me contar um pouco mais sobre o que aconteceu?

Would you mind holding for a moment?

Você se importaria de aguardar um momento?

I completely understand your frustration.

Eu entendo completamente sua frustração.

I'm really sorry for the inconvenience.

Sinto muito pelo transtorno.

Let me look into that for you.

Deixa eu verificar isso pra você.

Is there anything else I can help you with?

Tem mais alguma coisa que eu possa te ajudar?

Thank you to contact us (❌)

Thank you for contacting us (✅) — Depois de "thank you for", usamos verbo com -ing.

How I can help you today? (❌ ordem interrogativa incorreta)

How can I help you today? (✅) — Inversão sujeito-verbo em perguntas com modal: "can I", não "I can".

Give me one second, I go check (❌)

Give me one second, I'll check / Let me check (✅) — Use futuro com "will" ou "let me" para ações imediatas decididas na hora.

Nobody didn't give me a straight answer (❌ dupla negação)

Nobody has given me a straight answer / No one gave me a straight answer (✅) — Em inglês evita-se dupla negação com "nobody" e "didn't".

I ordered a jacket but it didn't arrived yet (❌)

I ordered a jacket but it hasn't arrived yet (✅) — Com "yet" indicando algo até o momento presente, usa-se Present Perfect ("hasn't arrived").

I am waiting since Monday (❌)

I have been waiting since Monday (✅) — Ações que começaram no passado e continuam no presente com "since" exigem Present Perfect Continuous.

You have to choose: refund or resend (muito ríspido/seco)

You have two options in this situation: we can issue a refund or resend your order. Which one do you prefer? (✅ mais profissional e polido)

Which you prefer? (❌ falta auxiliar)

Which one do you prefer? / Which do you prefer? (✅) — Perguntas no presente simples exigem o auxiliar "do".

I prefer resending (pouco natural para escolha de ação imediata)

I'd prefer to have it resent / Let's resend it, please (✅) — Mais comum e direto ao optar pelo reenvio.

Can you guarantee that won't happen again? (muito informal)

Can you guarantee it won't happen again? / Can you assure me this won't happen again? (✅)

I promise that it will never happen (promessa excessiva/arriscada)

I'll make sure this doesn't happen again / I'll personally double-check everything (✅ profissional e realista)

Before it will ship (❌)

Before it ships (✅) — Cláusulas de tempo com "before", "after" e "when" utilizam Present Simple para falar do futuro.

I will double-check of the address (❌ preposição errada)

I'll double-check the address (✅) — O verbo "double-check" é transitivo direto, não usa "of".

I will resend your order right now immediately (redundante)

I'll resend your order right away (✅) — Use a expressão idiomática "right away" em vez de acumular sinônimos.

The package returned back (redundante)

The package was returned / The package came back (✅) — "Returned back" é redundante.

Wait a minute (muito seco/imperativo)

Could you please hold for a moment? / Just a moment, please. (✅ mais cortês no atendimento)

Thank you for your patient (❌ substantivo vs adjetivo)

Thank you for your patience (✅) — "Patience" é o substantivo paciência; "patient" é adjetivo ou paciente.

Thanks by waiting (❌)

Thanks for waiting (✅) — Agradece-se com "thank you / thanks FOR something", nunca "by".

I understand your pain (sofrimento físico/médico demais)

I understand your frustration / I completely understand how frustrating this is (✅ contexto comercial)

Explain me the problem (❌ falta preposição to)

Could you explain the problem to me? / Could you tell me what happened? (✅) — Quem explica, explica algo "TO someone".

Can you give me tracking (❌ falta artigo)

Could you provide the tracking number? / Can you give me your tracking code? (✅)

Your package is on the way to you (ok, mas menos profissional)

Your order is currently in transit (✅ vocabulário padrão de logística e suporte)

I refund your money yesterday (❌ tempo verbal errado)

I refunded your payment yesterday / Your refund was processed yesterday (✅ passado simples regular "refunded")

It will take 3-5 business days to appear on your account (ok, mas pode formalizar)

Please allow 3 to 5 business days for the refund to reflect on your statement. (✅ padrão bancário/suporte)

Can you confirm your mail? (ambíguo: correio físico ou eletrônico?)

Could you please confirm your email address? (✅) — Em inglês, "mail" isolado soa como correspondência física.

The system is broken (pouco profissional)

We are experiencing technical difficulties / There's a slight system delay (✅ linguagem corporativa neutra)

It's not our fault, it's the courier (culpando terceiros de forma rude)

While the carrier handled the transit, we take full responsibility for making this right. (✅ foco na resolução e empatia)

Hold the line (um pouco antiquado/brusco)

Please stay on the line while I pull up your account. (✅ mais suave e claro)

I am agree with you (❌)

I agree with you (✅) — "Agree" é verbo pleno, não se usa com "am".

Do you want that I resend it? (❌ estrutura latina traduzida)

Would you like me to resend it? (✅) — Verbo "want / would like + person + to infinitive".

Call back later (imperativo e dispensivo)

Could you please check back in a couple of hours? Or I can follow up with you by email. (✅ proativo)

Did you received the item? (❌ duplo passado)

Did you receive the item? (✅) — Após auxiliar "did", o verbo principal fica na forma base.

I have checked your account and I see the problem (um pouco truncado)

Upon checking your account, I was able to locate the issue. (✅ mais polido e formal)

Sorry, what is your name again? (frio)

May I have your name again, please? (✅ tom acolhedor)

I will send it back to you without cost (pouco natural)

We will reship it to you free of charge / at no additional cost. (✅ vocabulário padrão de SAC)

No problem! (aceitável, mas informal para situações graves de erro)

It's my pleasure / I'm more than happy to help you with that. (✅ demonstra empenho profissional)

I'm going to pass you to another department (linguagem informal)

I'm going to transfer you to our specialized team. (✅ termo padrão: transfer to)

What is the order? (vago)

Could you please provide the order number? (✅ específico e educado)

We cannot to do that (❌ to após modal)

Unfortunately, we are unable to do that / We cannot do that (✅) — Modais como "cannot" levam verbo sem "to".

You must send the photo (imperativo agressivo)

Could you kindly provide a photo of the damaged item? (✅ tom colaborativo)

I assure that we will solve (❌ falta objeto de assure)

I assure you that we will resolve this issue promptly. (✅) — O verbo "assure" exige objeto pessoal: "assure YOU".

Are you satisfied with my answer? (soa desafiador)

Does that fully answer your question, or is there anything else I can clarify? (✅ focado em clareza)

Don't worry about it (pode soar condescendente se o cliente estiver irritado)

Rest assured, I will handle this for you. (✅ reconfortante e proativo)

I demand a refund right now (fala do cliente - resposta inadequada: "Calm down")

I completely understand. Let's get that refund started for you right away. (✅ validação imediata)

We already sended the email (❌ verbo irregular incorreto)

We have already sent the confirmation email. (✅) — O particípio de send é "sent".

Please advise me what to do (fala do cliente pedindo direcionamento)

Here are the next steps we should take: ... (✅ resposta clara e estruturada)

You did not read the terms (acusatório)

As stated in our store policy, ... (✅ neutro, sem atribuir culpa diretamente ao cliente)

I am attending you today (falso amigo: attend = frequentar/comparecer)

I will be assisting you today / My name is Alex, and I'm assisting you today. (✅ assist = prestar atendimento/suporte)

Have a good one (muito informal para encerramento de chamado crítico)

Thank you for reaching out to us. Have a wonderful rest of your day! (✅ fechamento profissional caloroso)

Let me know if you have doubts (falso amigo: doubt vs question)

Please let me know if you have any questions. (✅) — Em inglês usa-se "questions", já que "doubts" soa como desconfiança ou ceticismo.